Situation

A multi-BU enterprise suffered from "metric fragmentation," where different business units reported conflicting KPIs for the same operational drivers. This led to decision paralysis and executive-level distrust in the BI environment.

Action

We implemented an enterprise-grade semantic layer and data quality control framework:

• KPI Definition Reset: Facilitating executive workshops to align on 12 "North Star" metrics.
• Semantic Mapping: Building a centralized logic layer that translates raw ERP data into standardized business definitions.
• Quality Controls: Installing automated diagnostic traces to flag data integrity issues before they reach reports.

Outcome

Re-established executive confidence in the reporting environment by standardizing metric logic, ownership, quality controls, and the monthly performance pack.